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MicroRate and Money-Phone are keen to present you the results of our latest Survey on Covid-19. 


This report examines the impact of COVID-19 on four key areas of MFI operations:  


  1. Serving customers 

  2. Loan applications 

  3. Loan processing 

  4. Loan payments 


For each area, the report distills common issues affecting institutions during the pandemic and the steps they are taking to address them. In a final section, MFIs reflect on how they plan to harness digital solutions to reinforce operations in the wake of COVID-19. 

The findings of the report confirm that the pandemic has made it much harder for MFIs to keep their activities running as usual.  


  • More than 50% of the institutions surveyed have been unable to meet with customers in person during COVID-19. 

  • Many of them have seen loan applications plummet and loan officer workload shrink.


  • Others have suspended new customer on-boarding and loan repayments as the wider economic picture remains unclear. 

Download the research study to learn more! 


The impact of COVID-19 on Microfinance

Insights from microfinance institutions on how the pandemic is affecting loan origination and digitization. 

Descargar el estudio (Español)

Are you looking to mitigate the impact of COVID-19 on your loan origination activities?

Reach out to the MoneyPhone team today. We would love to learn more about your goals and discuss how we can optimize your lending operations. 

You can email us at 

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